Privacy policy

YOUNIVERSITYROOMS BOOKING CONDITIONS

1. BOOKING:
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1.1 Bottega Immobiliare S.r.l. (henceforth BI), through the website www.youniversityrooms.com (henceforth "website") and the brand Youniversityrooms, publishes advertisements under an agency agreement to rent properties (henceforth "properties") exclusively for transient purposes or for university students pursuant to art. 5 c. 1 and 2 of the law n. 431/98 (and ss.mm.) in the name and on behalf of private individuals and/or companies (from now on "owner"), whose data are specified within the booking confirmation voucher to be considered as an integral part of the tenancy contract consequently put in place.
1.2 All properties offered to tenants (henceforth "client" or "clients") have been inspected by BI staff or their agents to ensure that they meet the quality standards that are BI's hallmark. At the time of publication, properties are supplied and equipped as indicated in the description sheets provided to tenants ("clients") on the site.
1.3 The prices published on the site (or possibly on other portals) are indicative and subject to change even without prior notice before the booking is confirmed.
1.4 At the time of the request, a quote is sent to the Client, also specifying the necessary documents. The confirmation of the booking and the relative effectiveness of the rental agreement will only be effective upon receipt by the Client of the "booking confirmation form" sent by BI, after payment by the Client of the deposit and/or security deposit and sending of any mandatory documents indicated (e.g. tax code, identity card or passport, university roll number, proof of internship or fixed-term work, etc.). Each customer may request and book only one room among those available for the requested period.
1.5 The currency for transactions is the Euro and any values expressed in other currencies are based on current interbank rates and for comparative purposes only.
1.6 The prices of the contract confirmed with the reservation generally include: the rental fee, expenses and utilities (electricity, gas, water, condominium, waste removal, Wi-Fi where present, other if specified), the final cleaning service of the booked room provided by a cleaning company, routine maintenance (as specified in point 8.7) as well as BI's commission for the intermediation activity carried out, all as detailed in the confirmation voucher summarising the details of the lease in place.
1.7 In accordance with the law, the minimum length of stay is 6 (six) months for university student leases (up to a maximum of 36 months) and 1 (one) month for transient leases (up to a maximum of 18 months). Contracts shall be for full multiple months commencing on day 1 or day 16 of the month in which the contract commences, and contracts for portions of a month are not permitted; in the case of university students staying for less than 6 months, the contract they sign shall be of a transitory nature.
1.8 Since these are agreed-upon-price-rent contracts under the flat tax regime, there are no additional costs for registration taxes and revenue stamps for registering the contracts.

2. PAYMENTS:
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2.1 The reservation cannot be considered effective until written confirmation is received from BI or, if the reservation was made through a portal other than www.youniversityrooms.com, from the portal through which the reservation was made.
2.2 BI may require the payment of a deposit or the entire amount of the reservation, depending on the portal through which the reservation was made, and the duration of the stay. In the event that the payment of a deposit and/or security deposit is requested, the confirmation will not be final until the full receipt of this amount and the documents requested from the Client.
2.3 BI will not make any communication if the deposit is not paid within the terms indicated, after which it will be free to offer the property to another Client; in any case, should the amount be paid after the agreed terms, BI will make every effort to provide another replacement property to the Client's liking or the deposit and any security deposit will be fully refunded, net of any bank and/or other costs incurred by BI.
2.4 The total or partial payment of the flat rental will be charged by bank transfer, SEPA direct debit, by pre-authorisation operation on the credit card provided by the guest (without the need of prior notice or request of acceptance to the guest) or by other modalities eventually communicated by BI, and will become effective according to the cancellation conditions.
2.5 The balance of the rental shall be paid at the beginning of the stay or immediately if the conditions of the portal through which the reservation is made provide for this; in the case of stays of more than one month, the balance shall be paid on a monthly basis, starting at the beginning of the second month, no later than the fifth day of each month.
2.6 Failure to pay the balance by the due date constitutes grounds for immediate cancellation, therefore the property must be vacated within 24 hours of written notice from BI, and will be rehoused, with the cancellation conditions (see below) applying.
2.7 Payments by credit cards may be subject to fees, which will be detailed at the time of payment; different and alternative payments (e.g. SEPA direct debit or other type of electronic transaction) may be indicated by BI, if available.
2.8 The receipt/invoice for payments made monthly will be sent to the email address communicated by the Customer; in the case of payment by bank transfer, the payment account may be required to be sent if the monthly payment has not yet been settled by the due date.
2.9 The sum paid as security deposit cannot be charged to the rent account, so the portion of the monthly rent must be paid to the end; otherwise, failure to pay the month's rent due will place the Client in default.

3. CANCELLATION:
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3.1 The cancellation of the reservation before the beginning of the stay will take place automatically in case of non-payment of any amount requested within the terms indicated by BI. In the event that, for any reason, the Client decides to cancel the reservation before the start of the stay, he/she will lose the right to a refund of the amounts paid.
3.2 In the event of early termination after entry into the property, the notice of termination must be sent in writing 1 to 3 months in advance, depending on the contract signed, without prejudice to the minimum period stipulated by law and which must be paid in full by the Client; the period of stay shall be counted in whole months and not in portions of a month, with the starting date from the beginning of the contract.
3.3 In the case of early termination, BI will make every effort to find a replacement tenant if requested by the Client, who will, however, remain obliged to pay the balance due, unless BI is unable to find another tenant for all or part of the period.
3.4 Changes to the booking dates, or changes made by third parties in a deep way on the property (non-exhaustive example: changes in the quality of the furnishings compared to those proposed, structural changes with reduction of personal and shared spaces, etc.), constitute grounds for cancellation of the booking and trigger the cancellation terms. In the case of changes to the booking dates, BI will try to facilitate the substitution as requested, mitigating the cancellation terms, but in any case, the substitution will not be effective until BI communicates in writing the details of the new proposal, the Client's acceptance of the substitution terms and the payment of any costs related to the cancellation itself, to the ancillary services or to the higher quality of the new proposal.
3.5 Clients are strongly advised to take out adequate insurance to protect them against unforeseen events that may lead to the forced cancellation of their reservation.

4. REPLACEMENT PROPERTY:
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4.1 If, in the case of serious breakage or breakdown of the rented property, BI or the Owner decides that it is no longer possible to continue with the rental, BI will do its best to offer a new accommodation to the Client's liking or will refund any sum paid by the Client for the remaining period not used.
4.2 The Customer accepts that, in this case, BI's liability for damages shall be limited to the amount paid for the unused period, calculated on a pro rata basis of the unused days.
4.3 Should a property become unserviceable before the arrival of the Client, BI will do its best to find a replacement property of equal quality. In the event that a property is offered at a lower rate, the difference in the cost of the rental will be refunded; if a more expensive solution is offered, the Client will have the choice between paying the higher difference or obtaining a refund of the amount paid and subsequent cancellation of the reservation.

5. ARRIVAL AND BEHAVIOUR:
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5.1 Once the balance has been paid, the customer receives a booking voucher and instructions on how to check in at the property.
5.2 In the weeks leading up to the arrival, BI will ask the Client for details about the expected time of arrival, means of transport used and any other useful information; it will be the Client's responsibility to communicate at least 5 days before the arrival to BI or to one of its appointees (apartment manager) the exact time of arrival at the property.
5.3 In the event that the Customer prefers to check in in the presence of a designated person instead of self-check in, BI will indicate the cost of this service.
5.4 The reservation voucher, which summarises the details of the lease in place, sent upon settlement of payment, is non-transferable to third parties and may be requested by the check in clerk to gain access to the property together with a valid identity document.
5.5 In the event of access to the Property in self check-in mode, the Client may be asked for additional means of identification (e.g., but not limited to: selfie with presentation of his/her identity document or arranging an appointment the following day at the Property).
5.6 The Client acknowledges that the following circumstances shall be cause for immediate cancellation of the lease without recourse and without compensation of any sum paid to BI or the Owner:
- Exceeding the maximum number of guests indicated on the booking voucher
• Unauthorised substitution of guests (a copy of each guest's ID must be shown to the local representative in accordance with Italian law)
• Inappropriate behaviour towards the property (including senseless destruction of objects, poor hygiene, disturbing noises, etc.)
• Parties, weddings, unauthorised celebrations or involving outside guests
• Introduction of pets or animals (unless expressly permitted in the property description and prior information is given to BI)

5.7 The Client declares that he/she acknowledges that he/she shall not be entitled to any compensation from BI or the Landlord in the event that any of the aforementioned events result in the premature termination of the lease.
5.8 When checking in, the Client will receive an inventory of the equipment assigned to his/her room and common areas; it will be his/her responsibility to return the signed inventory for acceptance to BI or its representative (also by e-mail) within 48 hours of checking in, pointing out any differences; otherwise, it will be taken as accepted.
5.9 Candles and oil lamps are not allowed inside the Property.

6. SECURITY DEPOSIT:
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6.1 Upon confirmation of the booking, a security deposit in the amount of 1 or 3 monthly payments will be required, depending on the type of contract; this amount will be paid by bank transfer or other method indicated by BI, if available.
6.2 The security deposit will be released 3 working days after check out, subject to verification of any damage to the property or furnishings (actual availability time on your account may vary depending on your credit institution).
6.3 In the event of damage to the property or its movable property, telephone costs, air conditioning and/or heating operation, Internet connection, or other costs not included in the monthly fee indicated in the property sheet at the time of booking, the corresponding amounts shall be paid upon departure or deducted from the security deposit, which shall only be returned to the Client once the aforementioned costs have been paid in full.
6.4 The Customer declares that he acknowledges that he is liable to the Owner for the full value of any damage caused even if this exceeds the value of the security deposit paid, and that he is liable under the law for compensation for any damage caused.
6.5 BI cannot be held responsible for any dispute that arises between the Client and the Owner regarding the security deposit; however, BI will make every effort for the parties to find an amicable agreement in case of a dispute.

7. CHECK OUT:
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7.1 The property in general must be vacated by 10 a.m. on the last day indicated in the rental contract, different times may be indicated in the property descriptions; the client must communicate at least 3 days before departure the day and time of check out to allow the apartment manager to organise the final inspection and the return of the security deposit in the manner indicated above.
7.2 It is a compulsory condition of the tenancy that the property must be left clean and tidy at the end of the stay; at the time of the final inspection, the allocated space must be cleared of all personal belongings. This implies that dishes are washed, rubbish removed and rooms left tidy.
7.3 If the property is not left in the aforementioned condition, BI is entitled to deduct from the security deposit the costs incurred for additional cleaning services, quantified by an estimate from a specialised company.
7.4 The property's furniture, crockery and any other equipment (chairs, blankets, etc.) may not be used or transported outside the property; likewise, the addition and use of household appliances outside those provided, removing or adding shelves, cupboards, etc. is not permitted. Any damaged or missing furnishings, repairs of breakages caused by Clients and those of extraordinary maintenance due to fraud or misuse (clogging of WC and sinks, damage to furniture and property equipment, stains on mattresses and bedspreads, broken crockery, etc.), costs of restoring the initial configuration of the room and common areas, will be charged according to the rate delivered with the inventory at the time of check in or, if necessary, according to an estimate or invoice.
7.5 In the event of charges after the room has been vacated, BI will retain the deposit in full until the balance of any costs incurred in restoring the property.

8. CLEANING AND MAINTENANCE:
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8.1 The final cleaning service of the booked room is included in the first month's payment. Clients may request additional cleaning services during their stay which will be carried out by third party companies; any type of relationship will be direct between the parties, and BI declines any type of responsibility regarding the quality of the service or any disputes that may arise between the parties.
8.2 The cleaning of the common and shared spaces, and their maintenance in good condition, is the responsibility of the tenants, who must organise themselves in such a way as to ensure their continuity and regularity.
8.3 In the event of a disagreement, or if even one of the tenants complains about the general conditions of cleanliness, BI will be entitled to intervene by sending a specialised company and the costs incurred will be shared equally between all tenants.
8.4 Clients must comply with the instructions they will receive at check-in regarding the separation and proper disposal of waste; non-compliance may be sanctioned in accordance with the "__" enclosure sent at the time of booking confirmation.
8.5 Under certain circumstances, it may be necessary to enter the rented property to carry out scheduled or legally required maintenance work (e.g. maintenance of heating systems, boiler cleaning or cooling systems, etc.). It will be BI's responsibility to give adequate information to tenants to minimise inconvenience.
8.6 The costs of extraordinary maintenance or other interventions as specified in the tables of distribution of ancillary costs in the territorial agreements in force shall be borne by the Landlord unless the cause is not attributable to the misuse of the tenants.
8.7 Ordinary maintenance and anything else specified in the tables of distribution of additional charges in the territorial agreements in force shall be borne by the tenant; the costs of ordinary maintenance or other additional charges included in the monthly payment made by the customer shall be specified in the reservation voucher. Anything not expressly indicated in the reservation voucher shall be borne by the tenant (by way of non-exhaustive example: replacing light bulbs, draining drains, etc.).
8.8 In the case of maintenance work, the Customer will receive instructions on how to carry out some basic maintenance or interventions (e.g. restoration of the Internet line, replacement of light bulbs, etc.) or can send (via email or WhatsApp) a request for intervention to the apartment manager via the contact details given when checking in.
8.9 Resolution times can vary from a few hours to several days, depending on the type of intervention; times may be longer if the intervention of a specialised company and the procurement of spare parts is required.
8.10 In any case, all maintenance of the allocated space attributable to neglect or malicious intent, the cost of which is specified in appendix "__" or specified according to the invoice for the intervention carried out, shall be borne by the Customer.
8.11 In the event of broken or lost keys (even if not due to the Client's will), the Client shall immediately notify BI in writing and shall be subject to the payment of € 50.00 for the handling of the file, in addition to the variable costs incurred by BI for the copy(s) of the keys and any replacement of cylinders and locks.
8.12 When checking in, the customer will receive a list of contacts for dealing with various types of emergencies (medical/health, security, maintenance, etc.) and instructions on how to deal with certain types of emergencies.

9. CLAIMS:
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9.1 Any problem with the property encountered during the letting of the property must be reported promptly to BI or its appointed agent (apartment manager); BI will take charge of the problem that has arisen and resolve it as soon as possible or, in any case, within the technical timeframe that will depend on the type of problem.
9.2 In the event that the problem is not resolved to the Client's satisfaction, the Client must immediately (or in any case no later than 24 hours after being notified that the problem has been resolved) send a written complaint via email to BI or the apartment manager. A reasonable amount of time should be allowed for BI or the Owner to take all measures to resolve the problem.
9.3 Under no circumstances shall Clients leave the property without BI's written consent, on penalty of annulment of any right to compensation.
9.4 If a Customer believes that he/she is entitled to a refund, the subject period of the claim starts from the moment the problem was reported in writing until the date of communication of the resolution of the problem. Requests for reimbursement must be sent to BI in writing, by sending a PEC to bottegaimmobiliare@legalmail.it or, if you do not have a PEC address, to amministrazione@bottegaimmobiliare.com (or other address provided by BI), no later than 48 hours after the notice of resolution of the problem by BI, or the sending of written notice by the Client of dissatisfaction with the resolution; claims sent after this deadline and, in any case, after the release of the property, will have no effect and will not be considered.
9.5 The Client acknowledges that the amount of any refund payable by the Owner for any reason whatsoever is limited to the proportional calculation of the amount of the stay paid and the period subject to refund.
9.6 The following events do not give rise to any claims:
• Force majeure, terrorist attacks or natural disasters
• Power, gas or water outages beyond the property owner's control
• Damage caused by wind, rain, hail, flooding, fire, lightning, landslides or other natural events
• Invasion of pests, insects, rodents, etc. (some properties may be in rural or other areas where these events occur periodically)
• Claims arising from damage caused by Clients to the Property
• Differences in the description and photographs of the Property illustrated in promotional material (unless they significantly alter the nature of the accommodation)
• Damage to or loss of the Client's personal belongings
• Actions restricted by Italian legislation (for example, the period of heating being switched on which varies from area to area)
• Civil construction or renovation works in the vicinity of the rented property that are not under the direct control of the Owner or BI.

10. LIMITATION OF LIABILITY:
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10.1 Any difference between the description and the photos published on the site with respect to the property do not constitute grounds for cancellation, refund or other claims against BI. The information provided on the site about the finish, equipment, facilities of each property correspond to the truth unless there are changes and modifications not communicated by the owner to BI after the visit of the property, in which case, no responsibility can be attributed to the service provider who, however, will act on behalf of the client if the quality standards are lowered due to such changes.
10.2 Clients accept that some of the Properties have inherent dangers such as, but not limited to, unfenced swimming pools, dry stone walls, gated driveways, stairways, unfenced slopes, etc.
10.2 Clients agree to be responsible for taking all necessary safety precautions for themselves and their guests and neither BI nor the Owner can be held responsible for any accident resulting in death, infirmity or bodily harm in any way caused.
10.3 BI and the Owner reject any liability for accidents caused by occupants or their guests under the influence of alcohol or non-therapeutic psychotropic substances.
10.4 The limitation of liability for any claim of any nature whatsoever against BI or the Owner of the property is restricted to the full amount paid by the Client to BI for the rental.

11. ACCEPTANCE OF TERMS AND CONDITIONS:
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11.1 Clients acknowledge that by accepting the terms and conditions specified in BI's application or booking forms, they agree to be bound by the terms and conditions contained therein and to accept liability arising from damage caused to the Owners' properties by themselves or by parties attributable to them.
11.2 The rental contract resulting from this booking and governed by the accepted booking conditions shall be subject in all its parts to Italian law.
11.3 Any proceedings arising out of or relating to the lease agreement, shall fall under the exclusive and mandatory jurisdiction of the Court of Padua. This choice is the result of a free and conscious negotiation between the parties, and the Customer, by signing this contract, and in particular this clause, confirms that such a negotiation has taken place and declares that he/she has fully understood the consequences of this choice, also in terms of derogation (if any) of the Consumer's Court.